Returns, Exchanges & Cancellation Policy
Returns, Exchanges &
Cancellation Policy
We hope that you are happy with
your products from The Oneholer but If you are not completely satisfied with
any of the goods, you must notify us by completing the online form found under
heading Customer Service, Returns of your intention to return the
goods. The goods should be returned within 14 days of the invoice date.
The goods must be returned to us with a copy of our invoice or receipt and in
the condition in which you received them with a note of any problem (all
product tags must still be attached and the items in an unused (re-saleable)
condition.
Any item purchased via telephone, internet or mail order must be returned
directly to:
Customer Returns Manager
The Oneholer Limited
88 Parkway
Welwyn Garden City
Hertfordshire AL8 6HL
UK
The Oneholer Limited shall replace the goods, or allow you a full refund minus
the cost of the postage (unless the goods are faulty or there was an error on
our part in despatching your order in which case, we will refund the postage as
well) within 14 days of the receipt the returned goods. The postage
charges for sending and returning items is non refundable. We recommend that
when returning your goods, you ensure and insure their safe return. In the
event that we do not receive your returned goods, we will ask you to provide
the certificate of posting from the Post Office as proof of postage. We reserve
the right to refuse a refund if you are unable to provide the Certificate of
Posting. We will usually refund any money received from you using the same
method originally used by you to pay for your purchase.
Made to
Order/Bespoke
Work individually commissioned or
bearing your logo, trademark, trade name or other individualisation not taken
up by you cannot be reprocessed or credited by us. In the event of cancellation
or alteration of the order The Oneholer will charge You 100% of the price of
the work cancelled or to be substituted on which manufacture has started or
been completed.